Listed below are the details of our various
service policies. If you have questions or comments regarding these policies,
please contact us at (925) 634-3099. Simply ask for the Customer Service
department.
Residential Service Policies
DO NOT LEAVE SANITATION
COLLECTORS MONEY OR ALCOHOLIC BEVERAGES!
Garbage consists of household waste and trash,
but does not include furniture or heavy and bulky material, which is
classified as junk.
No dirt or rocks is allowed.
Missed Service: We
assume all pickups will be completed as scheduled unless we are advised
by the resident within 48 hours. All national holidays are worked, except
Christmas and New Year's Day. Pickup days that occur on or after the
listed holidays will be delayed one day, for that week only.
No Hazardous Waste should
be disposed of in the container. These wastes include, but are not limited
to: oils, solvents, paints, pool chemicals, insecticides, car tires,
and refrigerators/freezers with freon. Please read instructions on all
containers before they are disposed of. For more information on where to drop off
Houshold Hazardous Waste, please visit Delta Diablo Sanitary District's website:
www.ddsd.org
Regular service is once a week. Additional
service can be provided for an extra charge by calling our office at
least 24 hours in advance.
Customers utilizing cart and recycling services
must have containers placed at the curb the night before collection day.
Discovery Bay Disposal Service is not responsible
for the loss of property placed in or around the garbage containers.
Please keep your dog locked up on collection
day.
We recommend a heavy-duty galvanized steel
can, with lid, for durability. We cannot be held responsible for damage
to plastic cans.
If you live on a cul-de-sac or a court, please
park parallel to the curb or in the driveway on the day of service. If
that is not possible, please place toter in an open area at the curb,
not on the sidewalk. Please do not place toters under basketball hoops
or by cars.
Additional charges will be
assessed for toters that are burnt or damaged, or due to unpaid bills.
Additional charges will be assessed for carts pulled due to unpaid bills.
Commercial Service Policies
Debris should not be loaded over the top of
the container. The lid should close completely when the cart is loaded.
Our drivers are instructed not to pick up overloaded containers.
Additional service can be provided for an
extra charge. Please call our office at least 24 hours in advance.
No Hazardous Waste should
be disposed of in the container. These wastes include, but are not limited
to: oils, solvents, paints, pool chemicals, insecticides, car tires,
and refrigerators/freezers with freon. Please read instructions on all
containers before they are disposed of.
No dirt, concrete, or building material in
toters or bins.
Large and bulky items should not be placed
in the container.
Locking devices are provided upon request.
There is an additional charge for this service.
Additional charges will be
assessed for toters that are burnt or damaged, or due to unpaid bills.
Additional charges will be assessed for carts pulled due to unpaid bills.
Access to bin and enclosures must be clear
of debris and vehicles. There is an additional charge for return pickups.
Online Privacy Policy
Thank you for visiting the Discovery Bay Disposal Service
website. This online privacy policy is designed to inform you about how
we will collect and use information from our site so that you can make
an informed choice about using this site.
Please be advised that your use of this site
constitutes your acceptance of the provisions of this Privacy Policy.
If you do not agree to the terms of this Privacy Policy, the Terms of
Use or any other policy governing your access or use of our site, you
should immediately terminate your access and not use the site. Discovery Bay
Disposal Service reserves the right to change the provisions of this
Privacy Policy at any time but will alert you that changes have been
made by indicating on the Privacy Policy the date it was last updated.
Your use of the site following the posting of such changes or revised
policy shall constitute your acceptance of any such changes. We encourage
you to review our Privacy Policy whenever you visit our web site to make
sure that you understand how your information will be used.
What information do we gather?
Information on the Discovery Bay Disposal Service web
site is gathered in two ways: (1) passively (for example, through our
site's technology); and (2) actively (for example, if you send us an
email request).
When you visit our site, our software automatically
collects some information from your computer. The information includes
the unique Internet address assigned to your computer, your Internet
service provider, your browser type and version, and your operating system.
We also collect information when you voluntarily
submit it to us. For example, if you ask for more information on Discovery Bay
Disposal Service's services, we may store in our files the information
you provide and use it for marketing purposes. Similarly, if you contact
us through our site to inquire about employment opportunities with Discovery Bay
Disposal Service, we may collect and store in our files the information
you provide and use it for recruiting purposes. If you wish to inquire
further about employment opportunities, you will be asked for information
necessary for the recruiting process, such as your name, contact information,
and technical experience. Discovery Bay Disposal Service will not use or share
this information with anyone except Discovery Bay Disposal Service internal
personnel. Please note that people under 18 years old are not authorized
to submit recruiting information.
How do we use the information we collect?
We may collect the information you voluntarily
submit to us and use it for the purposes for which it was submitted.
We may also use the information that you voluntarily submit to us in
the following ways:
To provide you with information about Discovery Bay
Disposal Service; to request feedback and to enable us to develop and
improve the features and content of the site and the services available
from Discovery Bay Disposal Service; to contact you regarding your use of the
site, changes to the Terms of Use, Privacy Policy or other policies,
and our use of the information you submit; and to contact you regarding
new site features, news about Discovery Bay Disposal Service, events, marketing
offers, products, services, and other opportunities. If we wish to use
the information for other purposes, we will notify you prior to such
use. If you object to any such use, you can email us at webmaster@discoverybaydisposal.com to
let us know of your objection and we will not use your information for
such purpose. If you wish to have any personal information you have sent
to us removed from our database, please email us at webmaster@discoverybaydisposal.com.
What are cookies and how do we use them?
A cookie is a small file of information that
our server sends to your computer when you visit our site. The cookie
allows our server to track how you navigate through our site, such as
what pages you viewed. The cookies we use identify you merely as a number,
and they are destroyed when you leave our site. (If you are uncomfortable
regarding cookie use, please keep in mind that you can disable cookies
on your computer by changing the settings in the preferences or options
menu in your browser. However, disabling cookies may impair your ability
to participate in certain activities on our site or the recruiting site,
such as the ability to participate in the online screening exercise conducted
on the recruiting page.)
How do we use the information we collect passively
and with cookies?
We analyze the information we collect passively
and with cookies to determine what is most effective about our site,
to help us identify ways to improve it, and eventually, to determine
how we can make it more effective.
What information do we disclose to third parties?
Discovery Bay Disposal Service will not sell, lease,
or rent information we collect passively or with cookies. Nor will we
sell, lease, or rent information you provide to us directly, including
information for recruiting purposes. Discovery Bay Disposal Service may disclose
information it has collected if required to do so by law, or in the good-faith
belief that such action is reasonably necessary to: (1) comply with legal
process; (2) respond to any claims; or (3) protect the rights, property,
or personal safety of Discovery Bay Disposal Service, our customers, or the
public.
Disclosure of Personal Information
We will not disclose to unaffiliated companies
any information we gather from you that could be used to personally identify
or contact you ("Personal Information"), except as set forth
in this Privacy Policy or as disclosed to you at the time you provide
such information. Discovery Bay Disposal Service may disclose such Personal
Information to independent contractors, service providers, and consultants
that are engaged by or working with Discovery Bay Disposal Service. We request
that any third parties who obtain access to such information comply with
the terms of this Privacy Policy.
Disclosure of Aggregate Information
We may provide information we collect that does
not allow you to be personally identified or contacted (“Aggregate
Information”) to third parties, including, without limitation,
information about your access and use of the site. For example, we might
provide such Aggregate Information to a third party to inform the party
of the number of users of the site and the activities they conduct while
on the site.
Where is the site located?
Discovery Bay Disposal Service controls this site from
its offices in the United States. Discovery Bay Disposal Service makes no representation
that materials in the site are appropriate or available for use in other
locations. If you choose to access this site from other locations, you
are doing so at your own initiative and are responsible for complying
with applicable local laws. The terms of this policy and the use of this
site are governed by the laws of the state of California. Use of this
site is unauthorized in any jurisdiction that does not give effect to
the provisions of this policy.
Questions?
If you have any questions, please email our
webmaster at webmaster@discoverybaydisposal.com.
